As telcos hire the talent needed to embrace the seven tech trends, they will have less need for skills that can now be automated or are specific to outmoded legacy infrastructure.Īt every stage, having the right talent in place will distinguish the leaders from their less successful peers.įifth-generation (5G) telecommunications infrastructure is dramatically expanding and improving connectivity, and sixth-generation (6G) infrastructure is poised to amplify this trend. The seven trends described below are poised to redefine customers’ expectations of telcos-and the role that telcos can play in individuals’ lives and the success of organizations.Įach technology will require telcos to grow and stretch in new ways, compelling telco leaders to determine early on where to place bets and to continually refine their priorities as the landscape shifts and technology evolves further. Seven tech trends shaping telcosĪs digital transformation continues to accelerate, we are on the cusp of further seismic changes to how we work, live, travel, and interact. Telcos’ current tech talent pools tend to be less diverse than their overall talent pools if operators’ current talent acquisition and development patterns continue, they stand to become even less diverse overall as their tech talent pipeline grows. McKinsey research shows that diverse organizations increasingly outperform their nondiverse peers. Telco operators with ambitious goals regarding diversity, equity, and inclusion should be particularly intentional about developing sustainable, long-term talent pipelines. For some roles, telcos’ demand is expected to outstrip that of other industries: by 2031, for example, telcos’ demand for electrical engineers is expected to grow 24.4 percent, compared with 5.9 percent in other sectors (Exhibit 1). Over the next decade, demand for certain tech roles is expected to further increase 20 to 30 percent across US industries-potentially outpacing the supply of recent STEM graduates, which grew just 5 to 10 percent annually from 2015 to 2019. Long gone are the days when telcos were the employer of choice for technical talent. While this approach is rooted in the present trend landscape, it is designed with adaptability in mind, and as such, will be relevant and applicable to future tech trends that may rise in prominence. We then offer an approach to guide telcos through the complex process of fulfilling their immediate and long-term talent needs. These current tech trends create an urgency for telcos to act now and identify critical talent pools to develop. To frame the path ahead, we outline seven broad tech trends that are reshaping the telco industry, along with the talent implications of these trends-including the specific skill sets and capabilities required, as well as those that will likely be phased out. As telcos evolve to deliver on the opportunities that AI, augmented and virtual reality, and other emerging technologies unlock, they will need to be highly strategic about identifying and attracting talent with the expertise and abilities that each technology demands. Moreover, not all tech talent is created equal. But the tech talent market, and telcos’ position within it, have changed dramatically since the generation that is now on the brink of retirement embarked on their careers. The industry has certainly not lacked for engineering PhDs or other markers of technical acumen over the years. However, many telco leaders are struggling to manage the talent implications of these shifts, including determining what talent they need and how to beat out the competition to get it. Ongoing excitement about the potential of AI, driven by advances in generative AI, is pushing the industry to rethink the scope of its transformation plans. Telco leaders are broadly aware of the magnitude of transformation that the moment demands, and many are creating elaborate plans to overhaul everything from business models to operations to customer experience. The telecom industry is evolving quickly, as businesses and consumers seek out game-changing use cases-from autonomous vehicles to robotic surgery to an unfathomable range of seamless digital interactions-that operate on the back of telcos’ substantial 5G infrastructure investments.
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